Warranty Policy

At Al Kanaa, we believe in the quality of our products and strive to offer the best possible experience to our customers. This policy outlines the terms and conditions of our product warranty:

• Warranty Period: The warranty period varies depending on the type of product, typically ranging from 12 to 24 months from the date of purchase.
• Coverage: The warranty covers manufacturing defects or any faults in materials or workmanship.
• Exclusions: The warranty does not cover malfunctions resulting from misuse, incorrect installation, breakage, or damage caused by accidents.
• Activation Requirements: The original purchase invoice must be kept and presented when requesting warranty service.
• Repair or Replacement: If a defect is confirmed, the product will be repaired or replaced according to the technical assessment at no additional cost.
• Service Centers: Warranty services are provided through authorized service centers or by contacting us directly.
• Out-of-Warranty Products: Paid services are available for products whose warranty period has expired.